130 - 400 Brooksbank Avenue, North Vancouver, British Columbia, V7J 2C2, Canada

©2018 SWEAT VANCITY. 

POLICIES

Have questions? Shoot us an email! We'll get back to you as soon as we can.

2019 Class and Membership Policy Updates:

 

Class Package Expiries - Never loose your classes! Having trouble using your passes up? We are aways happy to re-activate any unused classes with the purchase of a new 5, 10 or 20 pack purchase*.

 

Unlimited Monthly Membership Holds - Need to put your monthly pass on hold? No problem! We offer 2 complimentary holds a year for a minimum of 2 weeks and a maximum of 1 month**. 

 

Cancelling Unlimited Memberships - We would be sad to see you go! We require 30 days written notice to info@sweatvancity.com

 

 

Wait-List Policies: 

We encourage you to use our Wait-List, as spaces frequently become available.

 

More than 12 hours prior to class start time: If a spot opens up, you will be automatically added into the class, and will receive an email and/or text notification (check your profile to make sure you are signed up for these!!). Our standard cancellation policy will be in effect: you will need to cancel a minimum of 12 hours prior to the class in order to not be charged.

 

2-12 hours prior to class start time: If a spot opens up, you will be automatically added into the class, and will receive an email and/or text notification. If you are added during this time and need to cancel for any reason, you will be subject to our late cancellation policy.

 

0-2 hours prior to class start time: If you are still still on the waitlist 2 hours prior to class start time, you will be notified by a phone call or text message. If we are not able to get a hold of you, we will move on to the next client on the waitlist. Should you confirm with us but no-show, you will be subject to our late cancellation policy.

 

You may remove yourself from the Waitlist at any time provided you have not been added to the class.