2019 Class and Membership Policy Updates:
Class Package Expiries - Never loose your classes! Having trouble using your passes up? We are aways happy to re-activate any unused classes with the purchase of a new 5, 10 or 20 pack purchase*.
Unlimited Monthly Membership Holds - Need to put your monthly pass on hold? No problem! We offer 2 complimentary holds a year for a minimum of 2 weeks and a maximum of 1 month**.
Cancelling Unlimited Memberships - We would be sad to see you go! We require 30 days written notice to firstname.lastname@example.org
We encourage you to use our Wait-List, as spaces frequently become available.
More than 12 hours prior to class start time: If a spot opens up, you will be automatically added into the class, and will receive an email and/or text notification (check your profile to make sure you are signed up for these!!). Our standard cancellation policy will be in effect: you will need to cancel a minimum of 12 hours prior to the class in order to not be charged.
2-12 hours prior to class start time: If a spot opens up, you will be automatically added into the class, and will receive an email and/or text notification. If you are added during this time and need to cancel for any reason, you will be subject to our late cancellation policy.
0-2 hours prior to class start time: If you are still still on the waitlist 2 hours prior to class start time, you will be notified by a phone call or text message. If we are not able to get a hold of you, we will move on to the next client on the waitlist. Should you confirm with us but no-show, you will be subject to our late cancellation policy.
You may remove yourself from the Waitlist at any time provided you have not been added to the class.